In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Most pieces can be easily fixed by reconnecting a chain or using super glue to glue stones back on.
However, if a piece is beyond repair, you have 10 days from the date of delivery to report any missing or damaged pieces.
Please email email@example.com or process a return at:
After the 10 day time period, no refunds will be given.
No exchanges are allowed.